A podcast about the business of technology

Where industry hype meets operational reality.

Four tech and telecom veterans unpack the gaps between strategy, execution, and what actually happens in the field.

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Latest conversation

Talk to your customers—but have a plan.

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Episode 3

Talk to Your Customers—But Have a Plan

Why customer conversations matter, what businesses should be trying to learn, and how useful feedback can reshape sales, retention, and strategy.

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Episode 2

Why Most Companies Waste Money at Trade Shows

A practical conversation about planning, booth discipline, meetings, follow-up, and getting an actual return from industry events.

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Episode 1

Good Good Golf — Bad Bad Judgment

What a brand backlash reveals about outsourced marketing, audience trust, and the need for an informed human in the loop.

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Four perspectives. No corporate filter.

Meet the hosts

Builder · Operator · Cloud Communications Veteran

Ken Adams

Ken Adams brings nearly 30 years in telecom, IT, and cloud communications, from pulling cables and replacing token ring networks to building and scaling a cloud communications company. His experience spans channel programs, SaaS sales teams, and nearly every customer-facing role in telecom. On The Disconnect, Ken brings a builder's perspective to the channel, automation, AI, and the vendor announcements that sound great until someone has to deploy them.

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Telecom Advisor · Speaker · Channel Strategist

Peter Radizeski

Peter Radizeski worked as a Novell VAR before moving into telecom as an agent in 1999. Since then, he has helped service providers improve sales training, marketing, channel development, and business strategy. A trusted source of telecom knowledge, Peter brings an honest, direct approach to the show and to his appearances at industry events.

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Growth Executive · Consultant · Operator

John Wigboldus

John Wigboldus is a technology sales and growth executive, consultant, and Principal at Outside Insights. He has helped build, scale, and rethink businesses across SaaS, telecom, cloud, communications software, and the technology channel. On The Disconnect, John brings an operator’s view of what happens when strategy, sales, marketing, technology, and execution stop lining up.

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Commercial Growth Advisor · Go-to-Market Strategist

Geoff Hultin

Geoff Hultin is a commercial growth advisor who helps mid-market B2B companies solve the problems blocking progress and revenue. Through Working Pieces Consulting, he partners with Outside Insights and experienced operators to help leadership teams clarify challenges, strengthen go-to-market execution, and build the systems and discipline required to scale.

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The premise

Technology is full of disconnects. We talk about them.

The Disconnect explores the decisions shaping communications service providers, managed service providers, and the wider technology channel.

Operations, sales, marketing, M&A, go-to-market strategy, leadership, AI, and automation are all on the table—with candid opinions, real operating experience, and the occasional disagreement.

Two disconnected cable ends with a spark between them

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Find The Disconnect wherever you spend your attention.

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